We continue to make informed decisions based on facts and science, following the guidance of federal, state, and local health organizations. Since the onset of COVID-19, we quickly implemented health and safety measures across our operations based on the direct advice of medical experts and CDC guidelines.
We’ve implemented the following measures that prioritize the well-being of both customers and associates. This includes:A warm and friendly welcome station offering masks and hand sanitizer to all customersA reimagined store layout that allows for social distancingUpgraded cleaning kits and protocols An innovative line queuing app to support customer capacityA touchless return process, plus fitting room and cash & wrap enhancements
Take a virtual tour here.
In addition, we’ve also taken the following steps to prioritize the safety of our associates:A mandatory associate onboarding to review store changes and updated AEO Safety ProtocolsHealth checks, temperature screening, customized masks, and photo name badges